BRITISH Airways flights have been delayed across the world today after an IT glitch crashed online check-in, affecting thousands.
Holidaymakers from London to Tokyo reported delays as early as 4.30am as travel plans were thrown into chaos.
People flying out of Europe have also flagged issues, as well as in Delhi, as passengers shared photographs of huge queues as they waited to check-in. BA said is unclear just how widespread the issue is this morning however it is not a global outage.
It’s just another problem to hit the flag carrier airline of the UK – having this year faced a multi-million pound fine over a hack of their customer’s data, the threat of pilot strikes and baggage mayhem.
It’s the third major IT outage for BA in two years after 672 flights were cancelled over a May Bank holiday in 2017 and another glitch in July last year.
And problems have struck again this morning – in the middle of the British school holidays – with photographs of long queues shared online by frustrated customers.
The airline has already urged passengers flying out of Heathrow, Gatwick and London City to rebook their flights if affected – suggesting the problem may not have a quick fix.
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One passenger shared a photograph of a queue at Gatwick Airport, saying: “Major computer failure with British Airways at Gatwick this morning.
“Currently stuck on ground cos pilot can’t get data. Set off early if you have a flight.”
Another added: “is there a problem with online checkin. Trying to check in for the 8.20pm tomorrow and it will not let me.”
A third said: “While I originally thought this was an early #NoDealBrexit …Another major @British_Airways IT crash and it seems all #BAFlights are affected. Problems loading flight plans. @FT @BBCNews Stuck on ground in #GVA. No news.”
And a desperate dad added: “Flight cancelled when checking in, IT problems apparently. Very busy to rebook. Not ideal with a 1 year old…”
BELEAGUERED BA’S PROBLEMS
British Airways passengers this morning have been left frustrated by an IT glitch causing widespread delays.
But it’s just the latest in a string of problems to affect the flag carrier airline of the UK.
The airline was last month fined £183.4million after card details of 400,000 customers were stolen from its website and app.
The personal and financial details of customers making bookings between August 21 and September 5 were stolen.
The potential strikes could result in chaos across the country if it goes ahead as planned with up to 4,000 pilots walking out.
Earlier this year, BA was left red-faced after a flight from London to Dusseldorf ended up in Edinburgh.
Passengers were also left frustrated after a baggage meltdown at Heathrow Airport last month.
And just this week, a BA plane had to make an emergency landing in Valencia after the cabin filled with smoke.
The flight of 175 customers was evacuated as passengers were left coughing from the “burning” smell.
WAITING FOR HOURS
One passenger claimed they had been stuck on their plane for two hours, writing: “Apparently mass disruption at @British_Airways , computer outage and all flights grounded or so were told on the BA1321, sat on this aircraft for 2 hours.”
It is understood BA staff are operating with back up systems in an attempt to limit disruptions.
A British Airways spokesperson said the systems problems had been affected check-in and flight departures.
In a statement, they said: “We are working as quickly as possible to resolve a systems issue which has resulted in some short-haul cancellations and delays from London airports.
“A number of flights continue to operate but we are advising customers to check ba.com for the latest flight information before coming to the airport.
“We are offering customers booked on short-haul services departing from Heathrow, Gatwick and London City today, the opportunity to rebook to another day.
“We are encouraging customers to check ba.com for the latest flight information, and to allow additional time at the airport.”
Parts of the website appear to be down, with a message reading: “ba.com – please try again Sorry, there seems to be a technical problem.
“Please try again in a few minutes. We apologise for any inconvenience.”